Drew University Library : University Archives : Theses and Dissertations
    
author Lindsay Orellana
title Trending Now, Forgotten Tomorrow? Social Media Virality and the Sustainability of Brand Loyalty
abstract The rise of social media has transformed marketing into a highly participatory and algorithm-driven environment, where trends and viral content play a central role in shaping brand visibility. As brands increasingly rely on trend-based campaigns to capture attention and signal cultural relevance, questions remain about the long-term effectiveness of these strategies in fostering meaningful consumer–brand relationships. This study investigates whether engagement with social media trends contributes to sustained brand loyalty or primarily generates short-term interaction.

Using a mixed-survey design, this research draws on responses from undergraduate students at Drew University to examine patterns of social media usage, trend participation, and brand perception. The first survey explores general engagement behaviors and motivations for interacting with trends, while the second focuses on brand trust, emotional connection, purchasing behavior, and long-term loyalty. By combining behavioral and attitudinal data, the study provides a comprehensive analysis of how consumers interpret and respond to trend-based marketing.

The findings reveal a clear distinction between visibility and loyalty. While participants reported high levels of social media use and frequent exposure to trends, most demonstrated low levels of active participation and limited purchasing behavior driven by trends. Engagement was primarily motivated by aesthetics and entertainment rather than brand attachment, and emotional connection to brands remained relatively weak. Although trends were found to influence brand perception to some extent, their impact was often temporary and dependent on factors such as authenticity and execution.

Importantly, the study identifies product quality, consistency, and alignment with consumer values as the primary drivers of long-term brand loyalty. Engagement with trends was shown to decline rapidly after their peak, with most participants losing interest within a short period. These results suggest that while trends are effective at generating awareness and initial interest, they do not independently sustain consumer relationships.

Overall, this research supports the argument that social media trends function as entry points into consumer awareness rather than as mechanisms for building lasting loyalty. The findings contribute to ongoing discussions in marketing and media studies by highlighting the limitations of engagement-based metrics and emphasizing the importance of long-term value creation in digital marketing strategies.

school The College of Liberal Arts, Drew University
degree B.A. (2026)
advisor Ann Mills
full textLOrellana.pdf